Return policy

At Pivotlo, we are committed to ensuring that you are satisfied with every piece of jewelry you purchase. If you are not completely satisfied with your order, we offer the following refund terms:

Returns and Refunds

Return Time Limit
You have 14 days from the date you received the item to request a return. Please ensure that the returned item is in its original condition with all original packaging and tags attached.

Return Conditions

  • Items must be unused, unworn and in perfect condition.
  • Items must be accompanied by the original invoice or proof of purchase.

Refund Processing
Once we have received your return and confirmed that it is eligible for a return, we will process your refund within 7 business days. The refund will be refunded to your original payment method, and the specific time it takes to be credited to your account will depend on your bank or payment institution.

Return Process

  1. Request a Return
    Request a return through our website or by contacting our Customer Service team. We will provide a Return Authorization and detailed return instructions.

  2. Prepare for Return
    Pack the item with the original packaging, labels, and invoice. Make sure the package is not damaged during shipping.

  3. Return the item
    Follow the return instructions and return the package to our designated return address. Please retain the proof of mailing for tracking purposes.

Shipping and Fees

  • Return Shipping: Standard return shipping is the buyer's responsibility. If the return is due to damaged merchandise or the wrong item was sent, shipping will be paid by us.
  • Handling Fees: If applicable, we may charge a percentage of the item price as a restocking fee. The specific fee will be stated in the return request.

Exchange Policy

Currently, we do not offer direct exchanges. If you would like to exchange your item, please follow the return process to request a refund and place a new order for the desired item.

Questions and Support

If you have any questions or need further assistance with the return or refund process, please feel free to contact our customer service team. We will wholeheartedly support you and ensure that you receive a satisfactory solution.

Thank you for choosing Pivotlo, we hope that you are satisfied with our products and services. If you have any questions, please feel free to contact us.