Faqs

1. How do I place an order?

You can browse the products on our website, select the styles you like, and add them to the shopping cart. Once you have made your selection, go to the checkout page, enter the shipping information and choose the payment method, and then confirm the order.

2. How do I track my order?

Once the order is shipped, you will receive an email with a tracking number. With this tracking number, you can track the status of your package in real time on the courier's website.

3. Can I modify or cancel my order?

You can contact customer service to request to modify or cancel your order before the order is processed or shipped. Please contact us as soon as possible to ensure that your request is processed in time.

4. Can I return the product?

Yes, you can request a return within 14 days of receiving the product. The product must be unused and in its original condition with the original packaging and tags attached. Please refer to our Refund Policy for more information.

5. How do I request a refund?

To request a refund, please first follow the return process to send the item back to us. Once we receive the returned item and confirm that it is eligible for return, we will process the refund within 7 business days and refund it to your original payment method.

6. When will my order be delivered?

Standard orders are usually processed within 1-2 business days, and the shipping time varies depending on the shipping method you choose and the delivery address. International orders may take longer.

7. What if I received a damaged or wrong item?

If you received a damaged or wrong item, please contact our customer service team immediately. We will provide you with return instructions and ensure that you receive the correct or intact item.

8. Do you ship internationally?

Yes, we ship internationally. Shipping costs and delivery times for international orders vary depending on the destination and method of shipping, which you can view during checkout.

9. Can I change the shipping address?

If you need to change the shipping address, please contact us as soon as possible before the order is processed. If the order has already been shipped, the address change may not be processed.

10. How to contact customer service?

You can get in touch with the customer service team through the "Contact Us" page of our website, or contact us by email and phone. We will respond to your inquiries as soon as possible.